Privacy Policy

Last Updated: January 18, 2026

Introduction & UAE Compliance

Welcome To Neotrium. We Value Your Trust And Are Committed To Protecting Your Privacy. This Privacy Policy Outlines How We Collect, Use, And Safeguard Your Data.

Jurisdiction

Neotrium Operates In Strict Compliance With The UAE Federal Decree-Law No. 45 Of 2021 Regarding The Protection Of Personal Data (PDPL) And Applicable Regulations Set Forth By The Dubai Health Authority (DHA).

Data Residency

We Guarantee That All Personal And Biological Data Processed By Neotrium Is Stored On Secure Servers Located Physically Within The United Arab Emirates.

Information We Collect & Source Of Data

We Do Not Mine Your Data From Third Parties Without Your Knowledge. All Data In Your NEO-OS Profile Originates From Two Specific Sources:

Direct User Uploads

Direct User Uploads: Information You Manually Enter (Name, Age, Gender).

Biological Data: Lab Reports (PDFs), DNA Raw Data Files, And Other Health Records That You Specifically Choose To Upload To The Platform.

Device Telemetry: Health Data (Heart Rate, Sleep, Activity) Synced From Your Wearables (E.G., Oura, Apple Health) Only After You Have Explicitly Authorized The Connection Via API.

Specialist-Provided Data (With Consent)

Clinical Records: Notes, Protocols, And Test Results Uploaded By Your Assigned DHA-Licensed Specialist.

Consent: By Connecting With A Specialist On The Neotrium Portal, You Grant Them Explicit Permission To Upload And Manage Health Data On Your Behalf.

How We Use Your Data

We Use Your Data Solely To Facilitate Your Care And Power The NEO-OS Dashboard.

The Specialist Connection

We Process Your Data To Present A Unified Biological Dashboard To Your Assigned Specialist, Enabling Them To Build Accurate, Personalized Health Protocols For You.

AI "Chief Biology Officer"

We Use Your Data To Query Our Internal AI Models. This Generates Preliminary Patterns And Recommendations (E.G., "Recovery Mode Detected") Which Act As Decision Support For You And Your Specialist.

Service Fulfillment

We Use Your Delivery Address And Dietary Preferences To Coordinate With Third-Party Partners (E.G., Meal Delivery Services) To Fulfill Orders You Have Placed.

Data Storage & Security (UAE Sovereignty)

Location

All Sensitive Biological Data, Genetic Information, And Health Records Are Encrypted And Hosted In Data Centers Located Within The United Arab Emirates. We Do Not Transfer Your Sensitive Health Records To Jurisdictions Outside The UAE Without Your Explicit Consent Or Unless Required For A Specific Cross-Border Service You Have Requested (E.G., An International DNA Test).

Encryption

Data Is Encrypted At Rest (AES-256) And In Transit (TLS 1.3).

Access Control

Access To Your Identifiable Health Data Is Strictly Limited To:

  • You (The User)
  • Your Authorized Licensed Specialist
  • Neotrium Technical Staff (Only On A Strictly "Need-To-Know" Basis For Maintenance)

Data Sharing

We Do Not Sell Your Personal Data. We Share Data Only In The Following Scenarios:

Your Care Team

With The Specific Licensed Specialists You Have Chosen To Engage With On The Platform.

Service Partners

With Diagnostic Labs (To Process Tests You Ordered) Or Meal Partners (To Deliver Food), We Share Only The Minimum Data Necessary For Fulfillment.

Legal Requirements

If Required By UAE Law, A Valid Court Order, Or To Protect The Rights And Safety Of Neotrium Or Its Users.

Your Rights Under UAE Law

In Accordance With UAE Data Protection Laws, You Have The Right To:

  • Access: View The Data We Hold About You.
  • Correction: Request Corrections To Inaccurate Data.
  • Erasure (Right To Be Forgotten): Request The Permanent Deletion Of Your Account And All Associated Biological Data.
  • Withdraw Consent: Revoke Permission For A Specialist Or Third-Party App (Wearable) To Access Your Data At Any Time.

Contact Us

For Any Privacy Inquiries Or To Exercise Your Data Rights, Please Contact Our Data Protection Officer:

Email: Privacy@Neotrium.Com

Location: Dubai, United Arab Emirates